Returns & Exchanges
Return / Exchange Policy
We offer a 30-day return policy for eligible physical books. You may request a return within 30 days after your order has been delivered.
To initiate a return or request a replacement, please contact service@closerout.com and provide your order number, the reason for your request, and relevant photos where applicable.
Our customer service team will review your request and provide the correct return instructions and return address.
Because orders may be fulfilled from different distribution locations, please do not return an item to the address shown on the original shipping label unless instructed to do so.
Please Note
We do not provide free return shipping for change-of-mind returns. Customers are responsible for the cost of returning unwanted books.
Books with opened or removed protective shrink wrap may be subject to a restocking fee. Opening the external shipping carton or mailing bag does not count as opening the book’s original shrink wrap.
No restocking fee will apply if the book arrived damaged, defective, misprinted, incomplete, or incorrect.
Imposed Fee for Return Criteria
To cover inspection, repackaging, resealing, handling, and inventory processing, a restocking fee may apply depending on the condition of the returned book.
| Status of the Returned Book | Restocking Fee | Return Shipping Fee |
|---|---|---|
| The book is unopened, unused, undamaged, and fully sealed in its original shrink wrap. | No restocking fee. | Paid by the customer. |
| The original shrink wrap has been opened or removed, but the book remains unread, unmarked, undamaged, complete, and suitable for resale. | Up to 10% of the returned book’s purchase price. | Paid by the customer. |
| The book shows signs of reading, writing, highlighting, folded pages, stains, odors, moisture damage, or other use. | The return may be refused or the refund may be reduced based on the condition of the book. | Paid by the customer. |
| The book arrived damaged, defective, misprinted, incomplete, or incorrect. | No restocking fee. | Covered by Closerout when a return is required. |
Any restocking fee or refund reduction will be determined after the returned item has been inspected.
Order Cancellation Policy
Order cancellation is only available before an order has been shipped.
Please contact service@closerout.com as soon as possible if you need to cancel or change your order.
We will make reasonable efforts to accommodate your request, but cancellation is not guaranteed once the order has entered processing.
If the order has already shipped, it cannot be canceled and must be handled according to this return policy after delivery.
We do not normally charge a cancellation fee for orders successfully canceled before shipment.
Damaged or Incorrect Books Policy
Please inspect your order after delivery. If a book arrives damaged, misprinted, defective, incomplete, or different from the item ordered, please contact us before sending it back.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the book and the problem
- Photos of the external packaging and shipping label if the item was damaged during delivery
After reviewing the request, we may offer a replacement, reshipment, partial refund, or full refund.
A physical return may not always be required. If we require a confirmed damaged or incorrect item to be returned, Closerout will provide return instructions and cover the reasonable return shipping cost.
Requirements for Return
When a return request is approved, the following conditions must be met:
- The return request must be submitted within 30 days after delivery.
- The book must be unused, unread, unmarked, undamaged, and suitable for resale.
- Original shrink wrap, packaging, dust jackets, inserts, accessories, and bundled items must be included where applicable.
- Book sets, bundles, and multi-volume collections must be returned complete.
- The item must be returned to the address provided by our customer service team.
- Customers must use a trackable shipping service and provide the tracking number.
Removal of the original shrink wrap does not automatically make a book non-returnable. However, an eligible opened book may be subject to a restocking fee of up to 10%.
Non-Acceptable Return Conditions
We may refuse a return or reduce the refund if:
- The item was not purchased from closerout.com.
- The return request was submitted more than 30 days after delivery.
- The book shows signs of reading, writing, highlighting, folded pages, stains, odors, scratches, moisture damage, or other use.
- The cover, spine, binding, pages, dust jacket, inserts, or accessories are missing or damaged.
- The item was returned without approval or sent to an incorrect return address.
- The item was damaged because it was not packaged securely for return shipping.
- The item is personalized, customized, or clearly marked as final sale, unless it arrived damaged or incorrect.
Minor differences in color, paper tone, trim, cover placement, or printing appearance that do not materially affect the book’s use may not qualify as defects.
About the Return Process
Step 1: Contact service@closerout.com with your order number, return reason, and relevant photos.
Step 2: Our customer service team will review the request within approximately 1–2 business days.
Step 3: If approved, we will provide the correct return address and return instructions.
Step 4: Package the book securely and send it using a trackable shipping service.
Step 5: Email the carrier name and return tracking number to our customer service team.
We are not responsible for unauthorized returns, packages sent to an incorrect address, or return packages lost in transit without valid tracking information.
Refund Time
Once the return reaches our designated return location, please allow approximately 5–10 business days for inspection and processing.
If the return is accepted, the refund will be issued to the original payment method. Any applicable restocking fee will be deducted from the refund.
For change-of-mind returns, original shipping charges and customer-paid return shipping costs are generally non-refundable.
If the returned book does not meet the conditions stated in this policy, the return may be refused, the refund may be reduced, or the item may be sent back to the customer at the customer’s expense.
After a refund is issued, the customer’s bank or payment provider may require additional time to post the funds.
Chargebacks & Payment Disputes
Our customer service team is available to help resolve concerns involving delivery, damaged or incorrect books, cancellations, returns, and refunds. We encourage customers to contact us at service@closerout.com before opening a chargeback or payment dispute.
If a payment dispute is opened, we may provide the payment provider with relevant information, including order records, tracking details, delivery confirmation, return records, refund records, and customer communications.
Opening a chargeback does not automatically qualify an order for a refund. Refund eligibility will be determined according to this policy, the order records, and the payment provider’s review process.
Knowingly submitting false information, misrepresenting delivery status, or filing a fraudulent payment dispute may be reported to the relevant payment provider or appropriate authorities where permitted by law.
Nothing in this section limits any legal right a customer may have to dispute a payment under applicable consumer protection or payment laws.
Contact Us
We’re available to support you via email: service@closerout.com
Please include your order number and a clear description of your request.
We normally respond within 1–2 business days, Monday through Friday.